How can we help?
Guides for VerticalRent landlords, renters, service professionals, and agents.
For landlords
Getting Started: Onboarding, Modules, and Your Dashboard
Pick your onboarding modules, customize your sidebar with More apps, and read your portfolio dashboard.
Managing Properties, Units, and Bulk Import
Add and edit properties and units, track vacancy, upload photos, and import units from a CSV.
Creating Vacancy Listings and Advertising Your Units
Publish a vacancy listing from a unit, share the public link, and understand syndication status.
Inviting Applicants and Customizing Application Forms
Send single or bulk invites, set who pays the application fee, and add custom fields.
Ordering Background Checks and Using Screening Credits
Run direct criminal, eviction, and rental-history checks, and understand screening credit pricing.
Reviewing Applications, AI Risk Scores, and Screening Results
Read an applicant's timeline, order per-applicant screening, and interpret the Platinum AI risk score.
Approving, Denying, and Sending FCRA Adverse Action Notices
Approve or deny applicants and generate FCRA-compliant adverse action notices when you deny.
Generating, Editing, and E-Signing Leases
Draft a state-specific AI lease on Platinum, edit clauses, and send it out for e-signature.
Collecting Rent, Managing Payouts, and Using the Ledger
Connect Stripe for payouts, track rent payments, and log income and expenses.
Managing Maintenance Requests and Service Pros
Create maintenance requests, assign external vendors, track status, and pay completed jobs.
Subscriptions, Credits, Reports, Taxes, and Account Settings
Compare plans, buy AI and screening credits, run tax reports, and manage account settings.
For renters
Your Renter Dashboard: What Each Section Shows
A tour of the applications, leases, rent, and maintenance cards on your renter dashboard.
Verifying Your Identity and Understanding the Trust Badge
Verify for $5 or join Platinum ($5/mo, ID included) before ordering criminal or eviction reports. Apply, pay rent, and run free rental history without verifying.
Finding Rentals and Starting an Application
Search public listings and start or resume an application you were invited to.
Completing Your Rental Application and Uploading Documents
Fill out required fields, pay the application fee, and upload supporting documents.
Running Your Own Screening Reports in My Reports
Order criminal, eviction, and rental-history reports for yourself and track processing status.
Sharing Reports, Correcting Errors, and Your FCRA Rights
Share a report with a landlord, and learn how to dispute inaccurate information under the FCRA.
Understanding Application Decisions and Adverse Action Notices
What a pre- or final adverse action notice means, and what to do if you receive one.
Signing Leases, Downloading Documents, and Giving Move-Out Notice
Sign a pending lease, download the PDF, and submit a move-out notice.
Paying Rent, Setting Up Autopay, and Viewing Receipts
Pay rent due, enroll in autopay, and download payment receipts.
Submitting and Tracking Maintenance Requests
Report a maintenance issue on your unit, add photos, and track its status.
Screening Credits, Settings, Roommate Finder, Messages, and My Network
Buy screening credits, manage your account, create a roommate profile, and message your contacts.
For service professionals
Getting Started: Your Service Professional Dashboard
A tour of the vendor sidebar, dashboard cards, and the header Help & Support menu.
Finding and Quoting Available Jobs
How category and service-radius matching works, and how to submit a quote on an open job.
Managing Your Jobs: From Assigned to Paid
Accept or decline, start work, split labor and materials on complete, and download an invoice.
Getting Paid: Stripe Connect and the Platform Fee
Connect your bank account, understand the 3% platform fee, and find the Schedule C export on Earnings.
Schedule C Tax Export, Expense Log, and Job Line Items
Download a year CSV and PDF from Earnings, log expenses, and split completed jobs into labor and materials.
Your Business Profile, Badges, and Reviews
Services, service area, credentials, the Verified Vendor and background-checked badges, and reviews.
Verifying Your Identity and Understanding the Trust Badge
What accepting a job requires, Verify for $5 vs. Platinum, and how the Didit scan works.
The Public Service Pro Directory and Claiming Your Listing
Browse the public directory by state and trade, and claim an existing unclaimed listing.
Account, Security, Notifications, Messages, and My Network
Legal name and login, two-factor authentication, email alerts, messaging, and connections.
For REIA agents
Getting Started: Your Agent Dashboard and Sidebar
A tour of the agent sidebar, dashboard cards, and the header Help & Support menu.
Requesting Client Authorization and Creating Listings
Request scoped access from a landlord, understand full vs. listings-only vs. read-only, and create listings for accepted clients.
Screening Applicants for Your Clients
Order criminal, eviction, and rental-history reports for an authorized landlord client, and understand agent screening credits.
Tracking Leads and Your Commission Ledger
Log a referral, invoice an accepted landlord client for unpaid landlord leads on Platinum, and read your monthly commission ledger.
Getting Paid: Stripe Connect and Commission Payouts
Connect your bank account and pay out commissions that are ready, including landlord leads after the client pays.
The Public Agent Directory and Claiming Your Profile
Browse the public directory by state, and claim or update your listing with your license, bio, and specializations.
Verifying Your Identity and Understanding the Trust Badge
What screening for clients requires, Verify for $5 vs. Platinum, and how the Didit scan works.
Platinum, Notifications, Messages, and My Network
Pick-and-choose screening and co-branded invites on Platinum, email preferences, and connecting with landlords and other pros.